Frequently Asked Questions

Yes. When we offer you a price for a clean it includes everything – our time, our expertise and the cleaning materials. If you have personal tastes or environmental concerns we are happy to use your products as well.

No. We deliver a service that meets your needs, so if you are out during the day then no problem, we can arrange access prior to our visit. We understand that inviting someone new into your home can be daunting, but our success over the last 15 years has been built on the trust and security of our service. All keys are stored in a secured place overnight.

We are always very careful whilst cleaning, but unfortunately sometimes accidents do happen. In these circumstances we will have the item repaired or replaced immediately.

Yes. Our business and all our cleaners are covered with public liability insurance as required by UK law.